• Subscribe
    Fill something at the
    'Theme option > Overall Elements > Top Bar > Top Bar Subscribtion' section
  • Login
0191 415 5550
info@mrtwisters.com

Rules

RULES OF PLAY

For the comfort and enjoyment of all our customers, please observe the following rules:

Though the Centre is monitored by trained staff, all children must be supervised by an adult. (We ask that there is at least one adult for every five children in a group).

No child over 12 years of age or 4ft. 9ins in height (whichever comes first) will be allowed to play on any equipment.

Only food and drink purchased at Mister Twister’s may be consumed on the premises (excluding baby items).

Children must wear suitable clothing whilst playing (we recommend legs and arms are covered).

Shoes must not be worn on any equipment, however socks must be worn at all times.

All jewellery, spectacles (unless shatterproof), badges and any sharp/loose objects must be removed from children before play. Long hair should be tied back.

Children should be discouraged from both running and throwing balls.

Bullying will not be tolerated.

Adults are welcome to use the equipment when children require help or guidance.

Children who are unwell should not use the play equipment.

Parents/Guardians should ensure that children visit the toilet before playing on the climbing frames.

No food, drink or chewing gum are permitted on the climbing frames.

Mister Twister’s does not accept any responsibility for loss or damage to personal items during your visit.

Mister Twister’s is strictly a Smoke Free Zone.

No animals are permitted in the Centre except guide dogs.

The Manager reserves the right to refuse admission.

HEALTH AND SAFETY

Mister Twister’s has an exceptional record of providing safe and secure environments and works closely with the local Environmental Health Officers. There is a central head office and dedicated Personnel and Health and Safety Manager responsible for all health and safety systems, staff induction and staff training. The company also employs Peninsula Business Services LTD, Europe’s Largest Health and Safety and Personnel Consultancy who are currently on a 3 year contract. Peninsula gives our managers 24 hour/seven days a week advice.
All staff are given NVQ training in Customer Service, Food Hygiene, First Aid and Disability Awareness and at the time of writing 42 employees have undergone Diversity and Safety Awareness Training. Managers and Supervisors are trained in First Aid Appointed Persons and Basic Food Hygiene in addition to any qualifications held.